General
Creating FTP Based File Stores in GLOBODOX
Creating FTP Based File Stores in GLOBODOX Requirements: You must have already configured FTP. If not, refer the below article to configure FTP. Configuring FTP in IIS Step 1: Create FTP File Store in GLOBODOX In the folder configured for FTP (e.g., ...
Configuring FTP in IIS
Configuring FTP in IIS This document provides the steps to configure IIS. Follow the below steps to install IIS … Go to the Windows Start menu and type Windows Powershell. You should see the option of Windows Powershell. Right click on Windows ...
Changing a Windows based File Store to a FTP based File Store in GLOBODOX
Changing a Windows based File Store to a FTP based File Store in GLOBODOX Requirements: You must have already configured FTP. If not, refer the below article to configure FTP. Configuring FTP in IIS Steps: In the folder configured for FTP (e.g., ...
MySQL : 005 : Central Directory Corrupt
Cause: The error message indicates that GLOBODOX is is unable to install the MySQL drivers. Solution: Step 1: To resolve the issue... Download the driver install files from the link below... ...
Migrate GLOBODOX v10 MS Access DB
Step 1: Backup DB on old machine Follow instructions from the link below to take a backup of the MS Access DB... https://www.globodox.com/support/help/index.htm?backup_a_ms_access_based_db.htm Note: Make sure you take a backup of all the DBs. Move ...
GLOBODOX Field Notification Service (Date based Notification)
Introduction GLOBODOX can send email notifications to users based on the value of a chosen Date field of a Document Type or Stack Type. For example the Date field can be Invoice Due Date or a Agreement Expiry date or a License Renewal Date. Example: ...
Restore GLOBODOX DBs using SQL Server Management Studio
To restore the DBs using SQL Server Management Studio follow the steps below: Open 'SQL Server 2014 (or any) Management Studio'. On the 'Connect to Server' window, change 'Authentication' to 'SQL Server Authentication'. Please enter your MS SQL ...
Backup GLOBODOX DBs using SQL Server Management Studio
To backup the DBs using SQL Server Management Studio follow the steps below: Open 'SQL Server 2014 (or any) Management Studio'. On the 'Connect to Server' window, change 'Authentication' to 'SQL Server Authentication'. Please enter your MS SQL ...
Migrate Globodox v10 MSSQL DB
Step 1: Backup DB on old machine Follow instructions from the link below to take a backup of the MSSQL DB... https://www.globodox.com/support/help/index.htm?backup_a_ms_sql_db_main.htm Note: Make sure you take a backup of all the DBs. Make sure you ...
GLOBODOX Customer Portal
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GLOBODOX Document Retention
Document Archival and Retention With version 13 of GLOBODOX, we introduce the long-awaited Document Retention and Archival module. These comprise of the following features for both Documents and Stacks… Archive DB Archival Date Expiry Date Recycle ...
Cannot login: Login failed. No full access license available
The most likely cause of this error is GLOBODOX not logging off a user correctly (for e.g. this could happen if GLOBODOX got improperly shutdown). To fix the problem... Login to the the Connection Manager from All Programs >> GLOBODOX Desktop >> ...
Connection to the server failed
Cause: GLOBODOX cannot connect to the server installation. There could be many reasons for this, you can follow the below steps to fix this issue. Step 1: If your Operating System language is not English... Go to C:\ProgramData\ITAZ\Globodox\Web ...
Error: Could not drop constraint. See previous errors. 'idx_tblLogonSession' is not a constraint
Cause: This usually happens when upgrading from an older of GLOBODOX which uses a SQL Server based MainDB Resolution: IMPORTANT: Please make sure you take the backup of the GLOBODOX databases before performing the actions given below. 1. Start SQL ...
Error installing ODBC driver MySQL ODBC 5.3 Driver
Error: Error 1918. Error installing ODBC driver MySQL ODBC 5.3 ANSI Driver, ODBC error 13: The setup routines for the MySQL ODBC 5.3 ANSI Driver ODBC driver could not be loaded due to system error code 126: The specified module could not be found ...
File not found
Cause: Windows user is not able to access the file store in which the Globodox documents is located. Troubleshoot: Step 1: Check if the File store is accesible. To confirm this ... Open GLOBODOX. Click on Settings>DB Settings>>File Stores. A list of ...
ODBC drivers for MySQL based DB
If you are using GLOBODOX v9 or below... Please download the ODBC connector for MySQL from the link below... https://downloads.mysql.com/archives/get/p/10/file/mysql-connector-odbc-5.1.4-win32.msi Run the msi file on all the machines on which ...
Connection has been disabled
Error Message: ErrorCode: 0 Message: The connection has been disabled. Source: System.Data Cause: The most likely cause of this error is when you are trying to view the thumbnail of a document in the Pages tab of the Document Preview Pane. Solution: ...
Scanner not displayed in GLOBODOX scanner list
Cause: This is usually seen if you are using a Terminal Server and is caused because the TWAIN files in Windows folder are not available to the Windows user under Terminal Services. Solution: Copying the TWAIN DSM (twain_32.dll) and DSM into the ...
The given key was not present in the dictionary
Cause: While browsing through Document Types you may encounter this error. The cause for this is the User profile (for e.g. Superadmin or user Bob) or the DB profile in GLOBODOX has gone corrupted Solution : You will have to perform the below steps ...
The reg.lc is corrupted. Please contact support for a new key
Cause: This cause of this error could be that some DLL files needed by GLOBODOX have been unregistered. Solution: To fix the problem... Make sure GLOBODOX is not running Download http://downloads.itaz.com/tools/com-reg-helper.exe Now ...