Do I have to pay extra for support and maintenance?

All GLOBODOX customers also receive all major and minor GLOBODOX upgrades released within a period of one year from the date of purchase.

If you wish to receive support and upgrades after the free one year period, you must purchase GLOBODOX Maintenance Subscription Licenses.

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What is a GLOBODOX Maintenance Subscription?
When you order GLOBODOX, you receive 1 year of email support as well as 1 year of upgrades to any new versions released. If you wish to receive support and upgrades after the 1 year period, you must purchase a GLOOBODOX Maintenance Subscription. A ...
Check the Maintenance Subscription Expiry Date
The maintenance and subscription date indicates the date till when you can receive support from us as well as till when you can upgrade to the latest version of GLOBODOX. If you are not covered under the maintenance subscription period then you will ...
Should I purchase (or renew) the Maintenance Subscription before the end of the current 1-year Maintenance Subscription period?
Every Maintenance Subscription is valid for 1 year. In order to purchase GLOBODOX Maintenance Subscriptions at the best price, you must always order them before your current Maintenance Subscriptions expire (the new subscriptions will be activated ...
Access: 001 : Unrecognized Database Format
Cause: This error usually appears when there are connectivity issues with the MS Access based GLOBODOX Database. Solution: Important! Please make sure you backup your DB. To solve this follow the steps below... Download the Repair Tool from the below ...
How do I purchase a Maintenance Subscription?
You will have to contact us at sales@globodox.com to purchase Maintenance Subsciptions.

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