Access: 003 : Master database is of an older version

Access: 003 : Master database is of an older version


Cause: 
The Globodox Databases on your machine is of an older version as compared to the GLOBODOX installation itself.


Solution: 
If you are evaluating an older version of GLOBODOX on this machine, then we would recommend you to either re-install the older version or in case there were no important documents added to the older version, please reinstall the latest version by deleting the traces of the older version.

You can follow the steps herewith mentioned for reinstalling the latest version of GLOBODOX...

- Go to Control Panel >> Administrative Tools >> Services panel.
- Search for services related to 'ITAZ Globodox....'and stop all the 'ITAZ Globodox...' Services.
- Now, go to Control Panel and uninstall Globodox.

Once, this is done go to Windows C drive and delete the following folders...

- GLOBODOX Databases folder (By default configured on C drive)
- GLOBODOX Desktop Folder from C:\Program Files\Globodox Desktop or C:\Program Files (x86)\Globodox Desktop
- ITAZ Folder from C:\Program Files\Common Files\ITAZ or C:\Program Files (x86)\Common Files\ITAZ


Now reinstall the latest version of GLOBODOX , you should not receive this error. Incase you do then please contact us.


Note: In case, Windows does not allow you to delete any of the above mentioned folders; please restart the machine once and then try deleting the folders.

    • Related Articles

    • Access: 001 : Unrecognized Database Format

      Cause: This error usually appears when there are connectivity issues with the MS Access based GLOBODOX Database. Solution: Important! Please make sure you backup your DB. To solve this follow the steps below... Download the Repair Tool from the below ...

    • Sharing Access of the Databases

      This article outlines the procedure of granting permissions to access specific databases for the users within the GLOBODOX system. The goal is to ensure that each user has access only to databases relevant to their role. Suppose there’s a user John ...

    • Migrate GLOBODOX v10 MS Access DB

      Step 1: Backup DB on old machine Follow instructions from the link below to take a backup of the MS Access DB... https://www.globodox.com/support/help/index.htm?backup_a_ms_access_based_db.htm Note: Make sure you take a backup of all the DBs. Move ...

    • Access : 005 : Could not use file already in use

      Error Message:             ErrorCode: 61443             Message:Failed to connect to database 'MainDB.gxdb'.              (ErrNo:-2147467259 Details:Could not use ''; file already in use.) Cause: From the error it seems that the currently logged in ...

    • SQL: 002 : SQL Server does not exist or access is denied

      Error Message: ErrorCode: 61443 Message: Failed to connect to database 'MainDB'. (ErrNo:-2147467259 Details:[DBNETLIB][ConnectionOpen (Connect()).]SQL Server does not exist or access denied.) Cause: The error indicates that GLOBODOX is unable to ...